Returns and Refunds
Everything You Need to Know
At Vintage Snap, we endeavour to make the return of faulty items as smooth as possible and resolve any issues quickly.
All items come with a 14-day money-back guarantee (Terms & Conditions 1.26 apply). If you change your mind about a return or exchange, please notify us within this time frame. Unfortunately, we cannot offer a refund or exchange once 14 days have passed.
To be eligible for a return or exchange, the item must be unused and in the same condition as received. All original packaging and accessories must also be returned. Return postage costs are the buyer's responsibility.
If you are returning an item for a full refund, you will receive the price originally paid for the item. Any postage costs paid at the time of purchase (e.g. special or express delivery) are non-refundable.
All items come with a 30-day warranty. If any issue occurs within 30 days, you must inform us as soon as possible. Unfortunately, we cannot offer a refund once 30 days have passed.
In some cases, we may be able to offer a partial refund (where applicable).
Please return all items to the following address:
Vintage Snap
17 Wedgewood Way
Reading
RG30 6BY
Non-Returnable Items:
Items sold under the “Spares & Repair” category are non-returnable. These items are sold as end-of-line or due to known mechanical faults that cannot be repaired or are beyond economical repair. Please ensure you are happy with these conditions before purchasing.
Batteries are excluded from all warranties and are not covered under the 30-day guarantee.
If you have any further questions, please do not hesitate to contact us via email or social media.
📞 0333 880 2406
(Returns department – calls accepted between 2pm and 4pm only)
Warranties With Vintage Snap
The Information You Need to Know
At Vintage Snap, we want you to shop with confidence. Selected products are covered by a 6-month to 12-month warranty, depending on the item.
The exact warranty period and coverage for each product are clearly stated on the individual product page. Please check the product listing before purchasing for full warranty details.
Our warranty covers functional faults and defects that occur during normal use within the stated warranty period. It does not cover accidental damage, misuse, physical damage, liquid damage, or faults caused by unauthorised repairs or modifications.
If you experience an issue with your purchase during the warranty period, please contact us and we'll be happy to assist.
Vintage Snap – Quality Vintage & Digital Photography Equipment, with confidence.
Shipping Policy
How It Works
At Vintage Snap, we take care to ensure your order is securely packaged and dispatched safely.
We carefully package all cameras, lenses and accessories using appropriate protective materials to help prevent damage during transit. Fragile and valuable items receive additional protection where required.
Shipping costs and available delivery options are shown at checkout or on the individual product page. Delivery times may vary depending on the destination and shipping service selected.
Once your order has been dispatched, you will receive tracking information where a tracked service is used.
Please ensure your delivery address is correct when placing your order. Vintage Snap cannot be held responsible for delays caused by the postal or courier service, incorrect addresses, or circumstances outside our control.
If your item arrives damaged or appears to have been damaged during transit, please contact us as soon as possible with photographs of the packaging and item so we can investigate and assist you.
Vintage Snap – Carefully packed, securely shipped, and delivered with care.
Privacy Policy
Trust Us With Your Information
At Vintage Snap, we respect your privacy and are committed to protecting your personal information. We only collect and use information that is necessary to process your order, provide our services and communicate with you.
📋 Information We Collect
When you place an order, we may collect information such as your name, billing and delivery address, email address, telephone number and order details.
Payment information is processed securely through our third-party payment providers. Vintage Snap does not have access to or store your full card or payment details.
💳 Payment & Security
Payments are processed through secure third-party payment providers. These providers may collect and process payment information in accordance with their own privacy and security policies.
We take reasonable steps to protect the personal information we hold and prevent unauthorised access, loss or misuse.
📦 How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Arrange delivery and provide tracking information
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Communicate with you about your purchase
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Provide customer service and warranty support
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Handle returns, refunds and other enquiries
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Meet our legal and accounting obligations
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Improve our website, products and customer experience
We do not sell your personal information to third parties.
🤝 Third-Party Services
We may share the information necessary to complete your order with trusted third parties, such as payment providers, delivery companies, website providers and other service providers involved in operating our business.
These companies only receive information necessary to provide their services.
🍪 Cookies & Website Data
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage and improve your browsing experience.
📧 Marketing
If you choose to subscribe to marketing communications, we may use your email address to send you relevant news, offers or product updates. You can unsubscribe from marketing communications at any time.
🗑️ Your Information
We retain personal information only for as long as reasonably necessary to provide our services, fulfil legal obligations, resolve disputes and maintain appropriate business records.
You may have rights regarding your personal information under applicable UK data protection laws, including the right to request access to or correction of certain information we hold about you.
📞 Contact Us
If you have any questions about how Vintage Snap handles your personal information or would like to make a privacy-related request, please contact us through the contact details provided on our website.
Vintage Snap – Your privacy and security matter to us.